Monday, March 23, 2009
The interactive and user-centered libraries of today are a much more vital part of the community than the libraries of even the recent past. The "come to us" model of library service (Rick Anderson) was more elitist... serving mainly those who had time, education, transportation, and familiarity with libraries and books. In today's world, and even more in the future, library resources and services meet the people where and whenever they are. One example is the number of holds our customers place in the wee hours of the morning. As we redesign our web-sites and services we are making a concerted effort to avoid library jargon and to make more of our resources available from a single search. Our planning is based on what our communities need and desire. For example, the increased number of people using library services and computers to look for jobs is an indication of our changing economy. The ever-changing nature of society and the technology that we use to serve our community will keep us on our toes as "experienced tour guides" (Schultz) to the wonders that still can be found via the library.